Call us: 1-(877)-612-9675

FAQs

  1. What sizes are available? All items are 54 inches wide and lengths are 20 feet, 75 feet, 150 feet and 300 feet.
  2.  What embosses are available? Pompeii/Canvas, Stipple, Velvet, Pebble and Linen and Smooth (Unembossed)
  3. Is Print Media Solutions fire rated? Yes, most substrates are Type II Class A fire rated, Crack Resistance and Heat Age.
  4.  What types of machines can be used? Most substrates are compatible with Latex and UV Curable Printers. Our Brilliant Whites are compatible with Solvent, Latex and UV Curable Printers.
  5.  What are printed grounds?  Printed grounds are our base substrate over-coated with a printed flood coat of a specialty color in order to create a new background color often for the purposes of a special effect.
  6. What is SureStrip? SureStrip is our removable substrate made of high-performance prepasted paper. This is our PVC-free option with new adhesive technology, and we guarantee that the product removes from the wall without leaving a mark.
  7.  How is product packaged and shipped? All items (except 300-foot rolls) are put onto a 3-inch core with capped ends and suspended in a brown shipping box with white glove treatment. The 300-foot rolls are shipped on a skid.
  8.  What applications are best for York Wallcoverings Print Media Solutions? Our products are primarily for wall décor and indoor use.
  9.  What are the lead times? For all items in stock, shipping is within 24 hours of processing the order. For out of stock items (such as the 300-foot roll), please allow two to three weeks.
  10.  Is peel-and-stick substrate available? At this time, we do not carry a pressure-sensitive adhesive-backed substrate.
  11. Are images available to populate on my website? Absolutely, images are available for current customers. Please contact Customer Service at NationalAccountsCS@yorkwall.com or 877-612-9675 to request images.
  12. How do I find a qualified wallcoverings installer? There are numerous painting contractors that work in the commercial and residential market channels. The National Guild of Professional Paperhangers (NGPP.org) is a good source to locate experienced installers.
  13. Does Print Media Solutions meet building codes? A: Our products meet or exceed all applicable federal commercial building codes, as well as are Class A compliant.
  14. How are digital wallcoverings installed? Please visit our Specifications and Profiles page.
  15. What width file layout should I use when setting up a file to print? This will depend largely on what type of wall product you are printing and on your press.  Most digital printers require up to an inch or so of unprinted area at the edge of the media.  Beyond the limitations of the equipment, please consider the wall application and who will be doing the installation.  For repeating print applications, many wallcovering installers prefer that there be a bleed and overlap area printed on each edge so that they can perform an “overlap and double cut” installation.  However, if the application is more of a wall mural, the installer may prefer that panels be printed with no bleed for a “butt fit” installation.  Please consult with your installer.
  16. Can I print from edge to edge? Most roll-to-roll digital printing presses do not accommodate edge-to-edge printing.  If your press does, you may still wish to avoid going edge to edge for the sake of the installation process.  Whether the install is “overlap and double cut” or “butt fit,” the installer may prefer an unprinted edge on the material to accommodate for positioning and final trim.
  17. What level of UV resistance can I expect? UV resistance will depend on a few factors.  First, is the material selected.  Of the entire York Wallcoverings Print Media Solutions offering, the gold Mylar has the lowest UV resistance when compared to the white materials.  The second factor is the printing system inks.  Your printers ink specs will be the single largest contributing factor to the UV resistance of the final product.  Please consult your ink manufacturer.  One additional factor would be if you use any sort of post-production coating or over-laminate.  These secondary operations can add life to your product, but do affect the outward appearance of the finished piece.  This factor will be highly subjective based on your specific processes.